Algarve Holiday Resort, Carvoeiro
Reservations: +351 282 321 000 Português English
Monte Santo Resort
Family & Kids Algarve Golf Spa & Esthetics Beach Sport Weddings & MICE Concierge
FAQ
Reservations: +351 282 321 000
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FAQ

How do I view my reservation online and can it be modified or cancelled if my travel plans have changed?

-To view, modify or cancel a hotel reservation simply go to the reservations section on our website www.montesantoalgarve.com and click on Cancel/Modify Reservation at the bottom of the page.

Enter your name exactly as you did when you first submitted your online hotel reservation along with the confirmation number and click on Get Reservation.

Once you have retrieved your hotel reservation(s) online, you will be able to take advantage of the online reservation tools which allow you to: view or modify travel and reservation details, cancel the reservation, alter the number of nights for your stay or enter a special request.


If I change an online hotel reservation, will I still get the same rate?

-You may remove nights or products added to a reservation without affecting the rate; however, if you want to change arrival dates, we cannot guarantee the rate will be the same. In this case we recommend contacting our reservations department for assistance


Do I need a credit card to make a hotel apartment reservation?

-Yes, we require a credit card for all online hotel reservations. This guarantees your accommodation until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the hotel's cancellation policy, your credit card will be charged the respective fee. Please read the Term and Conditions.

If you prefer to not use your credit card online, please contact reservations:info.montesanto@imocom-grupo.com

Is your online reservation process secure to protect my personal and credit card information?

- We are committed to protecting your personal information and maintaining your privacy. The reservation process is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit. For more information, refer to our online security certificate and Privacy Policy to learn more details.

Will my credit card be charged if I forget to cancel my hotel apartment reservation?

-Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy. Take time to review the cancellation policies for your specific reservation.

How do I make reservations for a large group (family reunion, club, etc.)?

- Requesting 10 or more apartments for the same and arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request apartments for your group or for more information, call our reservations department


How can I make special requests regarding my stay?

- Special requests can be made when making your hotel booking online. Requests for extra beds, cots and floor preferences, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honoured depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call us directly on 00 351 282 321000 or alternatively please check out our "Baby Must Have Program"

 

Do you accept pets?

-No, but if you have specific questions regarding the resort's pet policy please contact the hotel directly.

 Will I be guaranteed my apartment will have the bed type, view or location I prefer?

- We guarantee that your apartment will have the bed type, view and location as confirmed in your reservation. Please fill in the special request section for any additional requirements or preferences, although special requests cannot be guaranteed we will do our utmost to satisfy you request.

Where do I send questions and comments about this Internet site?

- Please comment by submitting the 'Feedback' form. If you are experiencing technical difficulties, please email to info.montesanto@imocom-grupo.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality.

 

Online hotel reservations
Hotel services information and policies
Owner services and menbers club
For more questions and answers specific to our Owner Services and Members Club, please visit the dedicated intranet section or contact your Club assistant at: ownersclub@imocom-grupo.com

Your owner account
Reservations
Online hotel reservations
Q1: How do I view my reservation online and can it be modified or cancelled if my travel plans have changed?
To view, modify or cancel a hotel reservation simply go to the reservations section on our website www.montesantoalgarve.com and click on Cancel/Modify Reservation at the bottom of the page. Enter your name exactly as you did when you first submitted your online hotel reservation along with the confirmation number and click on Get Reservation. Once you have retrieved your hotel reservation(s) online, you will be able to take advantage of the online reservation tools which allow you to: view or modify travel and reservation details, cancel the reservation, alter the number of nights for your stay or enter a special request. When cancelling a reservation please take time to review and understand the cancellation policies found on your hotel apartment reservation information page prior to cancelling your specific hotel reservation.
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Q2: If I change an online hotel reservation, will I still get the same rate?
You may remove nights or products added to a reservation without affecting the rate; however, if you want to change arrival dates, we cannot guarantee the rate will be the same. In this case we recommend contacting our reservations department for assistance on: 00 351 282 321 000.
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Q3: Do I need a credit card to make a reservation?
Yes, we require a credit card for all online hotel reservations. This guarantees your accommodation until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process. If you do not cancel online reservations in accordance with the hotel's cancellation policy, your credit card will be charged the respective fee. Please read the Term and Conditions. If you prefer to not use your credit card online, please contact reservations on 00 351 282 321 000.
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Q4: Is your online reservation process secure to protect my personal and credit card information?
We are committed to protecting your personal information and maintaining your privacy. The reservation process is safe and secure. Once you enter your personal and credit card information, your online reservation is processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit. For more information, refer to our online security certificate and Privacy Policy to learn more details
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Q5: What is Monte Santo´ online cancellation policy?
Please review the policies under Tern and Conditions. When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of the cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date. For further clarification on the cancellation policy please contact the hotel directly on 00 351 282 321 000.
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Q6: Will my credit card be charged if I forget to cancel my reservation?
Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy. Take time to review the cancellation policies for your specific reservation.
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Q7: How do I make reservations for a large group (family reunion, club, etc.)?
Requesting 10 or more Suites for the same and arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request apartments for your group or for more information, call our reservations department on 00 351 282 321 000.
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Q8: Will I receive a confirmation of my reservation?
Yes. You will receive an immediate automated confirmation of your reservation when reserving online, we will reconfirm your reservation with an email within 48 hours of receiving notification of the reservation. When reserving directly with the hotel by email, telephone or fax you will receive written confirmation via the same means, within 48 hours. In the event you have not received your confirmation within this period please contact the reservations department.
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Q9: What is Imocom’s Best Internet Rate Guarantee?
Imocom resorts guarantee to provide the best online bookable rate available to the public on the Internet. We will give you the best rate plus an additional 10% off, should you find a lower rate for the same hotel, apartment and dates. Please read the Best Internet Rate Guarantee section for more information and term and conditions.
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Hotel services information and policies
Q10: Where can I find contact information for Monte Santo?
The address, phone and fax numbers are listed on the home page or you can click the interactive geographical map.
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Q11: How can I make special requests regarding my stay?
Special requests can be made when making your hotel booking online. Requests for extra beds, cots and floor preferences, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honoured depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call us directly on 00 351 282 321 000.
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Q12: Do you accept pets?
No, but if you have specific questions regarding the resort’s pet policy please contact the hotel directly.
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Q13: Do children stay free?
Children 12 and under stay free at any Imocom Residential Tourism hotel/resort. Please check the hotel's information page for specific child policy, information and amenities.
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Q14: What time is check-in and check-out? Can I request an early check-in or late check-out?
Check-in time is 15h00 and check-out time is 12h00. If required please request early check-in or late check-out with the reception desk, please note that although we will do our utmost to fulfil your request this cannot be guaranteed.
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Q15: Can I book my agency rates online?
Yes. Please contact our commercial department to be issued a username and password that will give you access to your contract rates.
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Q16: Can I book more than one apartment on the same reservation?
Yes. Please choose the number of apartments when making the reservation. Should the number required not be available please contact the hotel directly on 00351 282 321 000 or email info.montesanto@imocom-grupo.com.
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Q17: How will I know whether the Suite I've selected is available?
Only available Suites will be displayed when you enter your search criteria.
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Q18: Will I be guaranteed my Suite will have the bed type, view or location I prefer?
We guarantee that your Suite will have the bed type, view and location as confirmed in your reservation. Please fill in the special request section for any additional requirements or preferences, although special requests cannot be guaranteed we will do our utmost to satisfy you request.
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Owner services and menbers club
For more questions and answers specific to our Owner Services and Members Club, please visit the dedicated intranet section or contact your Club assistant at: ownersclub@imocom-grupo.com

Q19: How often will I receive a statement?
On a monthly basis, or immediate access by clicking in statement of account.
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Q20: the online folio reflect charge corrections made by the hotel after my stay?
Yes, all charges and corrections will be available online
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Your owner account
Q21: How do I choose a Username and Password?
To create the online access please go to owners online Access, click in sign up área and follow the instructions
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Q22: How do I change my Username and Password?
Please go to owners online access and click access recovery and follow the indicated steps.
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Q23: How long does it take to receive a new Club membership card?
After club membership fee is settled it will take about one week to receive the club Membership card.
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Q24: Can I hire a car through your website?
Yes, for preferential rates please go to Europcar micro site at the owners area.
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Q25: Does my account incur in debit interests?
Yes, debit interests are charged according to the Portuguese law.
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Q26: Can I check online my apartment rental incomes?
At this stage this action is limited due to software interfaces, in the near future this feature will be available.
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Q27: How can I perform payments to my owner account?
You can transfer monies to our main account …………, payment through credit card (commission of …% will apply), or directly at the front desk in cash.
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Reservations
Q28: Do I have to sign up for an account to find out about hotel rates?
No, you can get informations about our rates through the main website page.
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Q29: Can I do a reservation online for myself family and friends?
Yes, please go to your account and click on reservations and fill out the booking form.
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